Customer experience is as much a part of your brand identity as your logo, your apparel and your instructors. Listen in as ClassPass’s Director of Customer Experience Hollen Spatz explores why customer experience matters and how it can help you build customer loyalty.
In this webinar, we’ll cover:
*The different types of proactive and reactive customer support
*How you can prepare your staff for tricky scenarios—even saying no to difficult customers
*Key metrics to consider and ways to measure customer satisfaction
Access the presentation slides here.