Why Responding to Positive Reviews is Worth Your Time
It’s increasingly important for businesses to respond to all types of feedback to promote client loyalty and improve their reputation.
Category: Retention
How to Inspire Clients to Commit Past the New Year Rush
Step One: Make your studio a place that your new members want to walk into and look forward to visiting.
Webinar: The Power of User Reviews
Listen in to our webinar where we explore how ClassPass reviews impact your…
How to Build a Following as an Instructor
It’s no secret that class goers have favorite instructors. How can you spot…
How to Retain the New Year’s Resolution Crowd
No fitness studio owner wants to see their new clients throw in the towel.
The Importance of Onboarding Customers
Once you’ve given new clients the grand tour, continue to keep in touch with them via your most powerful tool: email.
Your January Game Plan: 5 Ways to Convert New Clients
The busiest month of the year for the fitness industry is upon us. Here’s how you can prepare to make it the best one yet.
Create Community At Your Studio or Gym
Discover three key things you need to do to cultivate community with your customers.
The Power of Reviews and How to Approach Them as a Business Owner
Our deep dive into why reviews matter and best practices for handling them.
What You Need to Know About Customer Retention
We chatted with ClassPass’ Director of Customer Retention about why every studio owner should prioritize customer retention and what they can do about it.