Having a strong social presence means having a two-way conversation with current and potential customers.
Figuring out how to deal with clients backing out of reservations last minute can be a tricky task. With these tips, put a policy in place that protects your business without sacrificing customer satisfaction.
Customer service experience and the ability to be friendly, calm under pressure, resourceful and a team player are all qualities to look for in a front desk staffer.
It’s natural to want to say yes and keep members happy, but that should never be done at the expense of setting a bad business precedent.
Listen in to our webinar where we explore how ClassPass reviews impact your…