Customers come and go, so when you have a group of loyal students, it’s important to thank and reward them.
There’s a certain kind of anxiety that sets in when a customer complains about something in a social place. Here’s how to handle it.
Customer experience is as much a part of your brand identity as your logo, your apparel and your instructors.
Our deep dive into why reviews matter and best practices for handling them.
Customers aren’t always forthright with their feedback, so it’s on you as a business owner to figure out what you can improve on.
A negative Yelp review can be a rude awakening, but don’t panic. Here’s how to handle it.
Earning loyal, quality customers seems simple, but establishing a devoted customer base can be anything but.
Learn best practices for managing your Yelp business page.
Tips for turning client complaints into great customer service opportunities.
If a new client leaves one of your classes unimpressed, create opportunities for a do-over and change their impression of your studio.