Step one: Focus on intentions.
Explore the right way to market a new member of your team to your client base.
It’s increasingly important for businesses to respond to all types of feedback to promote client loyalty and improve their reputation.
It can be tough to bring your A-game to every single class, but here are the top behaviors to avoid when you teach.
Step One: Make your studio a place that your new members want to walk into and look forward to visiting.
What to do when horrible weather gets in the way.
Ensure the client experience remains high-quality while accommodating for more people.
Having a strong social presence means having a two-way conversation with current and potential customers.
Figuring out how to deal with clients backing out of reservations last minute can be a tricky task. With these tips, put a policy in place that protects your business without sacrificing customer satisfaction.
Customer service experience and the ability to be friendly, calm under pressure, resourceful and a team player are all qualities to look for in a front desk staffer.