Figuring out how to deal with clients backing out of reservations last minute can be a tricky task. With these tips, put a policy in place that protects your business without sacrificing customer satisfaction.
Customer service experience and the ability to be friendly, calm under pressure, resourceful and a team player are all qualities to look for in a front desk staffer.
It’s natural to want to say yes and keep members happy, but that should never be done at the expense of setting a bad business precedent.
Listen in to our webinar where we explore how ClassPass reviews impact your…
We asked Yelp’s Director of Business Outreach for his top tips on handling user reviews and managing your Yelp page.
The more prepared your instructors feel to manage a large roster of new clients, the more successful they’ll be at turning your newest members into long-term members.
Once you’ve given new clients the grand tour, continue to keep in touch with them via your most powerful tool: email.
The busiest month of the year for the fitness industry is upon us. Here’s how you can prepare to make it the best one yet.
It’s never easy dealing with a difficult client.
Customers come and go, so when you have a group of loyal students, it’s important to thank and reward them.